Posted by: Anonymous Coward
on August 31, 2006 06:35 AM
If you're a RHCE--which is not easy to get--then you should be smart enough to understand that the issue wasn't one of "oh, we need that company to modify/bugfix this software", but rather one of "we just need an activation key to run it on this other box." That's what the article said. That's it--a simple activation-key call. No asking for bug-fixes or security updates or "how do I do 'X' from the FlamFlam Menu" or anything else like that.
Even Microsoft, as draconian as they are, will give you an activation key for your already-purchased MS Office XP in a hard-disk-failure situation like this, even though MS Office 2003 has been out for three years. Why? Because you bought the right to actually use the software. *That* is what this other software company denied its customer, and why that company just lost said customer. Depending on how the license was worded, such denial of usage might even be illegal.