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The point that was *actually* missed

Posted by: Anonymous Coward on August 30, 2006 08:24 AM
This isn't about backups, or RAID, or FOSS vs. proprietary, or any of the other things the article and comments blamed.

The 'blame' (such as it is) in this incident falls directly on the vendor of the credit card processing software. Their support policy sucked, plain and simple.

It is possible to have suckful support policies whether your software is FOSS, proprietary, or somewhere in between. Everything that happened to Stan could have happened if he were using open software.


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