Posted by: Anonymous Coward
on August 29, 2006 06:35 AM
"The point was that the customer thought that they had on-going support from the vendor, who turned around and attempted to hold them up. "
That's what contracts are for. I've several loans. Can I *assume* that the interst rates will be fixed throught the life of the loan? Only for one, and that's because I GOT IT IN WRITING! The others are also IN WRITING! Can I *assume* that I'll have lifetime warrenty on my car? It's not IN WRITING! So no I can't. Sorry the businessman forgot that important point. But then I expect businessmen to understand the necessity of contracts and not *assume* anything. And yes that applies to OSS as well. He may be able to find someone to fix OSS, but that's as much a hassle, as finding out you have to upgrade your software.