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Re:Reversed logic?

Posted by: Anonymous Coward on August 16, 2003 07:25 PM
If you were working in Technical Support role, you'd know, that the most important part of the job is managing user's expectations... When you see something which looks like a toaster, you expect it to behave in toaster's way, not crumbling bread and giving you a pile of sh**. When user tries familiar Windows procedures and some of them aren't working, it leads to deeper frustration with no motivation to learn the difference, but blaming developers, support and so on...


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